Frequently Asked Questions (FAQ)

All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Orders placed Friday after 12pm EST will ship the following Monday.

If you have an account with us, log in to your account. Go to “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link. If you don’t have an account with us or have not received an order confirmation email please contact info@yurigamestore.com with your order number, billing last name, and email address or zip code.

If the item you purchased has a release date greater than today's date, your item is automatically on preorder. But, don't worry! The shipment will be sent to you a few days before or on the day it releases. Don't want to wait? You can always cancel your order and get a full refund if the item hasn't shipped yet.

This is a general Shipping Notification for customers who are wondering if something they order from us will arrive in time for Christmas 2021, or what method of shipping they should choose when placing their orders. This notification should be viewed as a general guide, not as a requirement or guarantee of services therein. We reserve the right to change this notice, any and all information forthwith, at any time, with or without reason or notice. We ship with the United States Postal Service (USPS) and Federal Express (Fed-Ex). We do not use any other carrier. If you choose to use your own carrier and arrange for pick up of your order, you may do so in accordance with the information provided below. The USPS and Fed-Ex have set forth ''Last Days To Ship'' notices which inform their customers when the last days to ship items are, for delivery by Christmas. We will post those dates, as well as our own ''Last Days To Order'' Notice which will give customers an idea of when they should place an order and when they should expect delivery. Please Note; The Last Days To Ship notices are for standard customer service window customers with both the USPS and Fed-Ex. For businesses shipping high volumes, the huge crates of packages and such are usually bypassed and sent directly to the sorting facility, which may or may not cause issues. For this reason, and many others, our Last Days To Order are different from the USPS and Fed-Ex Dates. PLEASE NOTE: The USPS has two rates of mail which are different yet similarly named. ''Priority Mail'' and ''Priority Express Mail''. Priority Mail (PM) is normally a 3-5 Day service while Priority Mail Express (Formerly known as ''Express Mail'') is normally a 1-3 Day service. In an effort to NOT confuse our customers, we will continue to refer to Priority Mail Express Service and Packages as EXPRESS MAIL (EM). USPS Last Day To Ship FCM - First Class Mail OR PM - Priority Mail, (envelopes or packages), to a Continental United States Address, for delivery on, or by, Christmas 2020 is December 18th, 2021. USPS Last Day To Ship EM - Express Mail (envelopes or packages) to a Continental United States Address, for delivery on, or by, Christmas 2021 is December 23rd, 2021. Fed-Ex Last Day To Ship Business Ground for delivery on, or by, Christmas 2021 is December 15th, 2021. Actual Transit times may affect delivery times, and all exemptions due to weather etc still apply. Fed-Ex Last Day To Ship Home Delivery for delivery on, or by, Christmas 2021 is December 15th, 2021. Actual Transit times may affect delivery times, and all exemptions due to weather etc still apply. Fed-Ex Last Day To Ship Fed-Ex Express 3-Day Service for delivery on, or by, Christmas 2021 is December 21st, 2021. Fed-Ex Last Day To Ship Fed-Ex Express 2-Day Service for delivery on, or by, Christmas 2021 is December 22nd, 2021. Fed-Ex Last Day To Ship Fed-Ex Express Overnight Service for delivery on, or by, Christmas 2021 is December 23rd, 2021.